Marketing and Client Relations for Interior Designers
Gebonden Engels 2008 9780470260487Samenvatting
Discover the latest insights in marketing and client relations
for interior designers
To be a successful interior designer, it′s essential to market yourself and your firm effectively. A must–read for interior designers establishing a client base, as well as for seasoned interior designers aiming to grow their businesses, Marketing and Client Relations for Interior Designers offers valuable tips on enhancing client relations and building lasting relationships for a growing practice.
This step–by–step manual helps you design the marketing program that best fits your unique practice and provides helpful business forms to help keep you on target, including staff questionnaires, planning guides, and design services outlines.
With insight, simplicity, and uncommon sense, industry expert and authorMary Knackstedt guides design professionals through all aspects of promoting a design business, including how to:
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Design specialized promotional resources, market research, and personal interactions
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Establish a company profile that attracts clients
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Find clients who are most likely to want your services
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Budget marketing efforts accurately to avoid unnecessary expenses
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Handle complaints diplomatically and with minimum problems
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Build a better relationship with clients
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Create proper contracts and letters of agreement
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Set prices that are appropriate for your services
Brimming with examples and proven strategies from successful, highly profitable firms that make it easy to apply the book′s marketing techniques to your own business, Marketing and Client Relations for Interior Designers is your design firm′s guide for business development, successfully marketing its services and maintaining long–term customer relationships.
Specificaties
Lezersrecensies
Inhoudsopgave
<p>Acknowledgments xi</p>
<p>PART 1 Effective Marketing Strategies 1</p>
<p>1 Positioning Your Firm 3</p>
<p>2 The Marketing Plan 13</p>
<p>3 Objectives 19</p>
<p>4 Company Profile/Internal 23</p>
<p>5 The Marketplace 41</p>
<p>6 Current Issues Influencing Our Market 53</p>
<p>7 Market Research 61</p>
<p>8 Targeting the Right Clients 67</p>
<p>9 Partnering with Technology 73</p>
<p>10 Techniques That Develop and Nurture Relationships 81</p>
<p>11 Who Will Lead? 103</p>
<p>12 Preparing Marketing Materials 107</p>
<p>13 Becoming a Major Force in Interior Design 117</p>
<p>PART 2 Selling as Communication 121</p>
<p>14 An Introduction to Selling 123</p>
<p>15 The Client Comes First 131</p>
<p>16 Rapport 137</p>
<p>17 Organization 143</p>
<p>18 The Art of the Interview 151</p>
<p>19 Your Brand 159</p>
<p>20 Preselling 175</p>
<p>21 The Presentation 183</p>
<p>22 Qualifying the Client 191</p>
<p>23 Defining a Project 207</p>
<p>24 Customer Service 215</p>
<p>25 How to Handle Complaints 221</p>
<p>26 Contracts and Letters of Agreement 225</p>
<p>27 Charging for Your Services 231</p>
<p>28 The Installation 249</p>
<p>29 Learning 257</p>
<p>Suggested Reading List 261</p>
<p>Index 263</p>
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan