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Pierre Bernard

E-book - pdfIT Service Management Based on ITIL® 2011 Edition (e-book)

e-bookEngels9789401805568 21-10-2014

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Meer

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Jane Chittenden Peter Brooks

E-book - epubMetrics for service management (e-book)

e-bookEngels142 blz.9789401805643 17-10-2014

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. Meer

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Gad J. Selig Steve Newton

E-book - epubImplementing effective IT governance and IT management (e-book)

e-bookEngels403 blz.9789401805728 24-3-2015

This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5). In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization’s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. Meer

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E-book - pdfTOGAF Version 9.1 (e-book)

e-bookEngels695 blz.9789087537685 5-12-2011

TOGAF is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture, developed by members of The Open Group Architecture Forum. Meer

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Cathy Pitt John Wieland

E-book - pdfEssential information security (e-book)

e-bookEngels9789087537715 15-8-2013

This book provides a first introduction into the field of Information security. Information security is about preserving your data, keeping private data private, making sure only the people who are authorized have access to the data, making sure your data is always there, always the way you left it, keeping your secrets secret, making sure you trust your sources, and comply with government and industry regulations and standards. Meer

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Eugen Oetringer

E-book - pdfThe IT Strategy Management Process (e-book)

e-bookEngels136 blz.9789087537722 11-3-2013

The way medium and large companies operate has changed considerably in recent years. Industry topics such as agility, governance, risk management, knowledge management, business intelligence, quality management and others top corporate agendas. Meer

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Gad J. Selig

E-book - pdfImplementing IT Governance (e-book)

e-bookEngels9789087537746 21-2-2013

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organizations Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. Meer

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Pierre Bernard

E-book - pdfCOBIT 5 (e-book)

e-bookEngels137 blz.9789087538002 5-11-2012

This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Meer

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Gad J Selig

E-book - pdfImplementing IT governance (e-book)

e-bookEngels9789087538170 11-5-2012

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization's Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. Meer

21,26

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E-book - pdfISO/CEI 20000 (e-book)

e-bookFrans253 blz.9789087538231 13-4-2012

La norme ISO/CEI 20000 s'applique aux organisations qui souhaitent optimiser la qualité de leurs services informatiques. Alors que les acteurs se forment à ITIL et l'implémentent avec succès dans leurs entreprises, celles-ci franchissent désormais le pas pour être entièrement conforme à ISO/CEI 20000, reconnu sur le plan international. Meer

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E-book - pdfFoundations of IT service management (e-book)

e-bookAnders409 blz.9789087538279 13-4-2012

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Meer

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E-book - pdfLeading standards for IT Management (e-book)

e-bookEngels9789087538422 23-3-2012

In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, described, and widely accepted agreements that make communication between systems people process and technology possible and predictable. Meer

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Sally Long The Open Group Trusted Technology Forum

E-book - epubO-TTPS: for ICT Product Integrity and Supply Chain Security (e-book)

e-bookEngels62 blz.9789401800945 18-1-2017

This Management Guide provides guidance on why a technology provider should use the Open Trusted Technology Provider Standard (O-TTPS) - Mitigating the Risk of Tainted and Counterfeit Products (approved by ISO/IEC as ISO/IEC 20243:2015) and why they should consider certification to publicly register their conformance to the standard. Meer

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Andrew Josey Rachel Harrison

E-book - epubTOGAF® 9 Certified Study Guide (e-book)

e-bookEngels350 blz.9789401802949 31-5-2018

This title is a Study Guide for TOGAF® 9 Foundation. It gives an overview of every learning objective for the TOGAF 9 Foundation Syllabus and in-depth coverage on preparing and taking the TOGAF 9 Part 1 Examination. Meer

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Helen Morris Liz Gallagher

E-book - epubVeriSM Foundation Study Guide (e-book)

e-bookEngels230 blz.9789401802956 13-12-2018

This book is intended as a self-study guide for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus qualifications. It also supports classroom and online courses for these qualifications. Meer

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Doug Tedder Michelle Major-Goldsmith Simon Dorst

E-book - epubVeriSM -Unwrapped and Applied (e-book)

e-bookEngels180 blz.9789401803045 14-12-2018

This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. Meer

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Andrew Josey

E-book - epubArchimate® 3.0 - A Pocket Guide (e-book)

e-bookEngels72 blz.9789401806329 1-7-2016

ArchiMate®, an Open Group Standard, is an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. Meer

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Gunther Verheyen

E-book - epubScrum - Un Guide de Poche (e-book)

e-bookFrans122 blz.9789401808552 8-6-2022

Ce guide de poche est le livre de référence pour qui souhaite apprendre ou réapprendre Scrum. Le livre décrit le cadre tel qu'il a été conçu et envisagé dès ses origines, en mettant l'accent sur le sens des règles du jeu et en apportant une perspective historique à Scrum et au mouvement Agile. Meer

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The Open Group

E-book - epubThe TOGAF® Standard, 10th Edition — Introduction and Core Concepts (e-book)

e-bookEngels90 blz.9789401808613 27-4-2022

This document is the TOGAF Standard - Introduction and Core Concepts. It has been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition. Meer

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The Open group

E-book - epubArchiMate 2.0 specification (e-book)

e-bookEngels89 blz.9789087539719 2-2-2012

ArchiMate®, an Open Group Standard, is an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. Meer

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