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This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Meer
Human Foundations of Management explores the human foundation of management and economic activity in a way that is accessible to readers. The structure and contents of this book examines those aspects of the human being which are relevant to management and economic activities. Meer
Provides practicing social entrepreneurs, whether nonprofit or for-profit, with a guiding framework and practical recommendations for scaling. It is filled with ideas and examples to make it easier for practitioners to make major strides in resolving serious social problems involving, poverty, health, education, and the environment. Meer
Reductions in public sector spending mean voters will face a period of austerity, higher taxes and declining availability of public sector services. Prevailing public sector management philosophies are no longer applicable. Meer
This book places everyday talk and role-modelling interactions at the forefront of an alternative change-leadership agenda, and introduces a number of practical approaches to help line managers and organizational specialists deliver this agenda more successfully. Meer
Business is the language of numbers, but not everyone in businesses understands how to read the myriad of financial statements that are necessary. Author Norb Schwarz provides readers with accessible information to understanding financial statements such as annual reports, cash flow statements, income statements, balance sheets and so much more. Meer
Healthcare organizations depend on managers to build effective peer relationships to manage complex patient needs. Today, top management is fighting the many headed monster Hydra from Greek Mythology. Meer
An up-to-date look at the latest thinking on Corporate Governance, capturing the wealth of experience of some 60 company secretaries in the world's top companies, whose job it is to make corporate governance work. Meer
In today's rapidly changing and increasingly complex business world, successful risk management is the key to survival and success. Risks beyond the control of the firm affect businesses more than ever before, and the fundamental job of executives is to anticipate change and manage it on the basis of an opinion about the future. Meer
Including practical advice on how to conduct a stress audit and how to target stress 'hot spots' within an organization, Organizational Stress Management provides a fresh strategic model for the manager concerned with the negative effects stress can have both on company performance and the quality of life of individuals at work. Meer
The book argues that a successful monetary and banking reform requires: a rollback of monetary nationalism and return to monetary internationalism; trust in the banking system with its basic functions restored; a balance between competition and solidarity in order to assure political and social acceptance of globalization. Meer
Based on research-informed 'future-scoping' and emerging practice in the field of executive education this bookis split into three parts: Future Context, Future Learning and Future Learners. Meer
Summarizing the three main reasons why customized programs are commissioned, this book explains and explores the key aspects of successful development programs, with views from corporate sponsors, participants, faculty contributors and case studies of customised programs commissioned by 6 organizations. Meer
The book presents arguments that are critical of the Basel II Accord, particularly the advanced measurement approach to operational risk. It is argued that the advanced measurement approach is not viable in terms of costs and benefits and is likely to distract financial institutions from the real task of managing operational risk. Meer
A comprehensive collection by Professor Cary Cooper and his colleagues in the field of workplace stress and wellbeing, which draws on research in a number of areas including stress-strain relationships, sources of workplace stress and stressful occupations. Meer
In a time of instability trust in managers is low. Management education is being scrutinized for its impact on society and business schools have been considered as 'silent partners in corporate crime' This book outlines how business schools can get out of the line of fire by presenting the cornerstones of a humanistic business education. Meer
Presents an organizational perspective of social enterprises, which allows us to analyze issues such as their governing structure, their modes of operation and their marketing strategies, and to begin to formulate some theoretical constructs on how these entities can survive and thrive. Meer
Illustrates how decision-making in organizations has to go beyond economic criteria and the individual level, due to the impossibility of making decisions that do not affect other human beings. Meer
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