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This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. Meer
This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the objective of customer loyalty and retention in relation to business success and shows how this can integrate a company's strategy with regard to Marketing, Human Resource Management, Quality and Management of Change. Meer
Workplace safety has never been seen as sexy, clever or cool.
Fraught with legislative hurdles, ambiguous policy and complex procedures, despite its alleged importance safety has lost its way. Meer
Since the first DIISM conference, which took place 9 years ago, the world has seen drastic changes, including the transformation of manufacturing and engineering software, and the information and communication technologies deployed. Meer
This book combines wireless telematics systems with dynamic vehicle routing algorithms and vehicle-positioning systems to produce a telematics-enabled information system that can be employed by commercial fleet operators for real-time monitoring, control, and planning. Meer
Lecturers and researchers in the areas of industrial engineering, quality management and business development, and middle and higher management in business or technology- oriented positions, will find this book invaluable. Meer
This book provides professionals with the confidence and know-how to build a complete substance misuse management programme and deliver it within their respective workplace, regardless of sector or discipline. Meer
Digital transformation (DT) has become a buzzword. Every industry segment across the globe is consciously jumping toward digital innovation and disruption to get ahead of their competitors. Meer
This book represents the results of cross-fertilization between OR/MS and CS/AI. It is this interface of OR/CS that makes possible advances that could not have been achieved in isolation. Meer
In Wisdom, Knowledge, and Management: A Critique and Analysis of Churchman's Systems Approach, the 2nd volume of the series entitled Churchman’s Legacy and Related Works, the editors draw contributions from leading systems thinkers inspired by the works of C. Meer
Ian Maxwell applies decades of research and application to present a novel approach to innovation, with an emphasis on sustainable and renewable practices that benefit many, and not just a handful of executives and shareholders. Meer
Operational Assessment of IT presents ideas and concepts of optimization designed to improve an organization’s business processes and assist business units in meeting organizational goals more effectively. Meer
Originally published in 1983, Interpretations of Calamity provides a provocative critique of the ‘dominant view’ of research into natural hazards. Meer
Creative Industry practices are increasingly manifested through hybrid models and methods and emerging sub-sectors. With ever finer dividing lines between form and content, product and service, participation and consumption, the distinctions between sectors are increasingly blurred, while new, convergent models emerge. Meer
Since the publication of the third edition in 1989, changes in quality control/assurance have affected the construction industry. This new fourth edition includes revised and new material relating to Section A, specifically Total Quality Management, ISO 9000, and quality control. Meer
hand. Indeed, we do not easily move out of one mind-set into another. What we believe to be true given our particular experience often seems to be the only truth. Meer
The bestselling author of The 80/20 Principle reveals the powerful principle of simplifying as a strategy for any company to create new markets and soaring profits. Meer
Any general management book can give you the basics of quality assurance, strategic planning, logistics, and more. But how do you apply that knowledge to a company that requires not only sound business practices but also sound science to succeed? Meer
How the future of work impacts your present career, and what you can do to take advantage of artificial intelligence rather than have it replace you. Meer
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